Terms and conditions of sale
1. Publisher of the service
The website and the service “Navette Strasbourg Aéroport” are published by:
- Company name: Navette Strasbourg Aéroport
- Legal form: SAS
- SIRET: 913 456 789 00027
- Registered office: 12 place de la Gare, 67000 Strasbourg, France
- Contact: WhatsApp / phone +33 7 56 87 32 69 · e-mail contact@interstratos.com
2. Purpose
These terms govern the booking and the operation of 100% private trips (private car, taxi or van) between Strasbourg and the airports of Baden-Baden, Basel-Mulhouse, Frankfurt-Hahn and Strasbourg-Entzheim, in both directions.
3. Nature of the service
Navette Strasbourg Aéroport arranges and organises 100% private trips — the vehicle is reserved for the customer and leaves with them — in three formats: private car (saloon car with a professional driver, up to 4 people, price per vehicle, home pickup included), taxi (licensed taxi booked in advance, up to 4 people, home pickup included) and private van (up to 8 people, families, groups and companies). Every trip is private: the vehicle is reserved for the customer alone. We do not sell plane tickets.
4. Booking
Bookings are made through the form on the website. A booking constitutes a request, which is only confirmed after an exchange with the customer by phone or WhatsApp. The customer provides accurate information (airport, date, flight time, number and names of passengers, contact details).
5. Prices and payment
Prices are shown in euros and are fixed per vehicle, whatever the option and the number of passengers: no meter, no per-kilometre extra, no night, weekend or bank-holiday surcharge. Custom trips and other destinations are subject to a quote. The price displayed in the form is an estimate, confirmed during the exchange. Payment is made directly to the driver on the day of the trip, unless a deposit is requested at confirmation.
6. Customer punctuality
The customer undertakes to be present at the meeting point at the agreed time. In the event of a significant delay, and in order to preserve the margin needed before the flight, the driver may have to leave without the late passenger, with no refund.
7. Confirmation of departures
Departures are organised around flight times. Every ride is guaranteed once confirmed: the vehicle is reserved for the customer and leaves with them, whatever the number of passengers. There is no minimum number of passengers. If the flight is delayed, the driver waits at no extra cost, subject to their availability.
8. Cancellation and refund
In the event of a cancellation on our side (trip not maintained), the customer is notified at least two weeks in advance where possible, and any deposit is refunded. Any cancellation by the customer must be reported at least 24 hours before the scheduled departure time; failing this, any deposit already paid may be retained.
9. Luggage
Ordinary travel luggage is included. Any bulky or special luggage must be reported before booking and may be refused.
10. Liability
Navette Strasbourg Aéroport acts under a best-efforts obligation. We cannot be held liable for a delay or an impediment caused by circumstances beyond our control (traffic, weather, force majeure). It is the customer's responsibility to allow a sufficient margin before their flight.
11. Personal data
The data collected through the form (name, phone number, trip details) is used solely to process the booking and to contact the customer. It is not passed on to third parties. In accordance with the GDPR, the customer has the right to access, rectify and delete their data by contacting us at the address given in article 1. Data is kept for as long as necessary to process the booking.
12. Applicable law
These terms are governed by French law. In the event of a dispute, an amicable solution will be sought before any legal action.
Last updated: 5 August 2026.