Terms and conditions of sale

Article 1

1.1. These Terms govern, without restriction or reservation, all relations between the Company and the Customer relating to the booking, organisation and performance of 100% private Rides (private car, taxi or van) between Strasbourg and its region on the one hand, and the airports of Baden-Baden (Karlsruhe / Baden-Airpark), Basel-Mulhouse (EuroAirport), Frankfurt-Hahn and Strasbourg-Entzheim on the other hand, in both directions, as well as any custom trip agreed by quote under article 10.

1.2. They apply whatever the channel through which the request reached the Company (Website form, e-mail, messaging, referral), as soon as a Ride is booked. They also apply to Bookings made by a Business Customer on behalf of its employees, clients or guests.

1.3. The Terms apply to the exclusion of all other terms, in particular any general or specific purchasing terms of the Customer, even communicated afterwards, and prevail over any advertising material, catalogue, screenshot or pre-contractual exchange, which have indicative value only and cannot bind the Company.

1.4. The fact that the Company does not rely, at a given time, on any of these provisions can never be interpreted as a waiver of the right to rely on them later, for the same breach or any other.

1.5. The following, for example, fall within these Terms: a one-way trip from Schiltigheim to Strasbourg-Entzheim airport; a return from Frankfurt-Hahn to central Strasbourg after a night flight; a return trip Strasbourg to Baden-Baden for a weekend; picking up an executive at the EuroAirport with drop-off at their hotel; a quote for a trip to Frankfurt-am-Main airport.

1.6. The following, on the other hand, fall outside these Terms unless expressly quoted: the carriage of parcels or goods without a passenger, regular runs such as school or staff transport, vehicle hire without a driver, coach chartering, or the organisation of package holidays. A request for such services may be refused without reasons.

Article 2

2.1. Any Booking implies full and unreserved acceptance of these Terms. Acceptance is recorded through a mandatory checkbox in the booking form, accompanied by a link allowing the Terms to be read before any commitment; it can be neither partial nor conditional. The ticked checkbox has, between the parties, the same value as a handwritten signature.

2.2. The applicable Terms are those in force and published on the Website on the day of the Booking. It is the Customer's responsibility to read them carefully and keep a copy (print or save) before booking; the Company can send a copy on request.

2.3. The Customer declares that they are of legal age and have the capacity to contract. A person booking on behalf of a third party (relative, employee, client, guest) declares that they have authority to bind them, remains personally liable for all obligations arising from the Booking, in particular payment, and guarantees compliance with these Terms by all Passengers.

2.4. Business Customers acknowledge that these Terms form the sole basis of the commercial relationship within the meaning of the French Commercial Code and that they were able to discuss their content before booking.

2.5. Use case: a personal assistant books a private car for a travelling executive; the assistant is the Customer, answers for payment and the accuracy of the information, and it is for them to pass on to the executive the relevant instructions (presentation time, punctuality rules, conduct on board). The executive, as Passenger, is bound by the rules of conduct like any Passenger.

2.6. Payment of the Deposit with a third party's card has no effect on the identity of the Customer: the person named in the form remains the sole holder of the Booking and the Company's sole contact. Any sharing of costs between Passengers is a private matter between them, which cannot be raised against the Company or the Driver.

Article 3

3.1. The Company provides an intermediation service connecting its Customers, individuals and businesses, with Transport service providers (VTC drivers and taxis, article 4), together with a service of organising, coordinating and monitoring Rides: selecting an available provider, timing the pickup on the flight schedule, passing on the Customer's instructions, monitoring performance and handling customer relations (confirmations, reminders, claims).

3.2. The transport itself is performed by the Transport provider matched with the Customer, under that provider's exclusive responsibility (article 33). The Customer acknowledges that the Company does not physically perform the transport, does not drive the vehicles and exercises no authority over the Driver's driving.

3.3. Nothing in these Terms creates any employment relationship, partnership, general agency or mandate between the Company and the Transport providers, who remain independent professionals and sole holders of their administrative authorisations.

3.4. The Company is neither an airline, nor a tour operator, nor a travel agency: it sells no plane tickets, stays or package holidays within the meaning of the French Tourism Code. Flight times provided by the Customer are used only to set the pickup time and create no obligation of the Company with respect to the flight itself.

3.5. In practice, between the Booking and the Ride, the Company: identifies a provider available on the slot; passes on to them the strictly necessary information (address, time, number of Passengers, instructions); times the pickup on the flight schedule; remains reachable by e-mail for any question; and sends the Customer the relevant confirmations and reminders. On the day of the trip, the operational relationship (call from outside the building, handling of luggage, payment of the Balance) takes place directly between the Customer and the Driver.

3.6. The Company's role ends upon the effective pickup of the Passengers by the Driver. From boarding onwards, the Ride and everything connected with it (driving, route, safety, stops, incidents, payment of the Balance, luggage carried, conduct on board) fall exclusively within the relationship between the Passengers and the Transport provider, who is solely responsible for their proper performance.

Article 4

4.1. In accordance with French passenger transport regulations (Code des transports), Rides are exclusively performed by independent Transport providers: professional drivers holding either VTC status (private hire operator listed in the French VTC register) or taxi status (holder of a taxi licence), with the professional licences, the compulsory insurance and vehicles compliant with the legal requirements for the paid transport of passengers.

4.2. When listing a provider, the Company checks that the provider declares holding the required authorisations and insurance. Before the Ride, the Customer may request by e-mail confirmation of the status (VTC or taxi) of the designated provider.

4.3. The Company may freely assign the Ride to a Driver of either status, and substitute a Driver or a vehicle at any time, including on the day of the trip, provided the agreed service is delivered (equivalent capacity and level of service). The choice of provider rests solely with the Company; no request for a specific named Driver, vehicle make or model is guaranteed, even if made at Booking.

4.4. Vehicle characteristics shown on the Website (category, capacity, photos) are indicative; a vehicle of equivalent or higher capacity may be provided without this constituting non-performance or giving rise to any price reduction.

4.5. Substitution use case: the driver initially planned is immobilised by a breakdown the day before departure; the Company assigns the Ride to a licensed taxi of equivalent capacity, at the same price and the same time. This substitution has no effect on the Booking and amounts neither to a modification nor to a cancellation. Likewise, a van may be sent instead of a saloon car if scheduling so requires, at no extra cost to the Customer.

Article 5

5.1. The service is 100% private: the vehicle or vehicles are reserved for the Customer alone and leave with them, whatever the number of Passengers. A single option is offered:

• Private car with driver: saloon-type vehicle with a professional driver or licensed taxi, assigned by the Company depending on availability, at the same price; up to 4 Passengers, price per vehicle, home pickup included. When the assigned vehicle is a licensed taxi, a taxi invoice may be issued on request made at the latest on the day of the Ride; the Company does not guarantee the assignment of a taxi;
• Above 4 and up to 8 Passengers: the Company assigns, depending on availability, a van (up to 8 Passengers) or two cars leaving together at the same time; the price is that of two vehicles. The assignment of a single van is not guaranteed; the total booked capacity is.

5.2. There is no minimum number of Passengers: the vehicle leaves even with a single Passenger, at the same price. The price is per vehicle, not per Passenger.

5.3. The stated maximum capacity (Passengers and luggage) is strict: it may not be exceeded for any reason, including with the supposed agreement of the Driver, as regulations and the vehicle's insurance prohibit it. Any excess Passenger is refused at departure; if the whole group consequently gives up the Ride, article 15.4 applies.

5.4. Privatisation means the vehicle is shared with no other customer; it confers no right of use of the vehicle other than the carriage of the Passengers and their luggage on the agreed trip.

5.5. Guidance, for information: two adults with two suitcases and two cabin bags travel comfortably in a private car; a family of six with a pushchair books for six Passengers and is assigned a van or two cars; a professional who would like a taxi invoice mentions it before the Ride, without the assignment of a taxi being guaranteed. If in doubt, the question can be asked by e-mail before Booking.

5.6. Example of the strict capacity rule: a private car booked for four Passengers cannot take a fifth person at the last minute, even an infant held in someone's arms, as regulations require one seat and one belt per person carried. A group of five presenting for a private car must either leave the fifth person behind or give up the Ride under the conditions of article 15.4.

Article 6

6.1. Bookings are made through the Website form, in the following steps: (a) entering the trip (direction, airport, date, flight time, pickup or drop-off address); (b) choosing the Option and any extras; (c) entering the number and names of the Passengers and the Customer's contact details (valid phone number and e-mail); (d) display of a full summary with the total price, the Deposit and the Balance; (e) acceptance of these Terms by checkbox; (f) payment of the Deposit by card through the secure module.

6.2. The request sent through the form constitutes a firm offer to purchase by the Customer at the conditions shown in the summary. It does not amount to Confirmation of the Ride until the conditions of article 8 are met. The Customer receives an automatic acknowledgement which does not, by itself, amount to Confirmation.

6.3. The Company reserves the right to refuse any Booking, in particular in the event of provider unavailability, a manifestly erroneous, fraudulent or abusive request, a previous payment incident, an unsettled debt or past non-compliance with these Terms by the Customer or any of the Passengers, without having to justify its decision. In that case, any Deposit already charged is refunded in full and no compensation is due by either party.

6.4. Bookings are processed in the order in which Deposits are paid. Filling in the form without paying the Deposit reserves no slot, no priority and no price.

6.5. Typical sequence of a completed booking: on Monday at 2:00 pm, the Customer enters a trip from Strasbourg to Baden-Baden for the following Saturday at 9:00 am; the summary shows €120 in total, being a €36 Deposit and an €84 Balance; they tick the box accepting the Terms, pay €36 by card and receive within minutes the acknowledgement and then the Confirmation. The Saturday 9:00 am slot is then held for them alone.

6.6. Conversely, a Customer who fills in the form on Monday but does not complete the payment has booked nothing: if another customer pays a Deposit on the same slot on Tuesday, the slot goes to them, and the first customer cannot object, even though they received an automatic acknowledgement of their request.

Article 7

7.1. The Customer undertakes to provide accurate, complete and up-to-date information, and to report immediately by e-mail any change between the Booking and the Ride (within the limits of article 17). Any error or omission in the information provided is the sole responsibility of the Customer: its consequences (delay, impossible ride, missed flight, extra mileage, price supplement, refusal of carriage) cannot give rise to any refund or compensation and remain entirely at the Customer's expense.

7.2. It is in particular the Customer's responsibility to check: (a) the exact departure or arrival airport, in particular the distinction between Frankfurt-am-Main (FRA) and Frankfurt-Hahn (HHN), more than 100 km apart, and between terminals; (b) the date and local time of the flight as shown on their airline booking, bearing in mind flights departing shortly after midnight; (c) the spelling, number and details of the pickup address (building, floor, entry code, name on the intercom); (d) the exact number of Passengers and pieces of luggage.

7.3. The Customer undertakes to be reachable, at the contact details provided, between the Booking and the end of the Ride, and to keep their phone switched on and reachable on the day of the trip, including at landing. Inability to reach them due to wrong details, a switched-off phone, a full mailbox or lack of roaming abroad is exclusively attributable to them.

7.4. The Company has no obligation to check the consistency of the information provided (for example whether the requested pickup time is adequate for the flight time) and may perform the Ride as booked without incurring any liability on that account.

7.5. Examples of errors whose consequences rest entirely on the Customer: booking “Frankfurt” with the main Frankfurt-am-Main airport in mind when the ride serves Frankfurt-Hahn, more than 100 kilometres away; entering the departure date instead of the arrival date for a flight landing after midnight; giving an address without the building number in a residential complex, the Driver waiting at the main entrance while the Customer waits at the far end; providing a wrong phone number making it impossible for the Driver to call on arrival.

7.6. In each of these cases, the Ride is deemed performed or cancelled by the Customer depending on the circumstances, and neither the Deposit nor any Balance due is returned. A Customer who spots their error before the Ride should report it immediately by e-mail: the Company then considers, without being bound to, whether a solution is materially possible.

Article 8

8.1. The Booking is only confirmed once two cumulative conditions are met: validation by the Company, sent to the Customer by e-mail, and actual collection of the Deposit. Absent either of them, no Ride is owed.

8.2. Every Ride is guaranteed once the Deposit is paid: the vehicle is then reserved for the Customer and leaves with them, whatever the number of Passengers present. Until the Deposit is paid, the slot remains open to other requests and the Company guarantees neither availability nor a price displayed during an earlier visit to the Website.

8.3. The Confirmation summarises: the trip and its direction, the date, the pickup time, the address, the Option, the number of Passengers, the extras, the total price, the Deposit paid and the Balance payable to the Driver. These elements bind the parties, subject to these Terms.

8.4. The Customer must check the content of the Confirmation upon receipt, including in their spam folder, and immediately report any error by e-mail. Failing a report within 24 hours of the sending of the Confirmation, and at the latest 2 hours before pickup where the Ride is closer, the summary is deemed to match the Customer's request and is enforceable against them.

8.5. Confirmation check use case: the Customer receives a Confirmation showing a 5:00 am pickup when they asked for 6:00 am; they report it by return e-mail the same evening; the Company corrects it and sends an amended Confirmation, free of charge. The same discrepancy raised for the first time when the Driver rings the doorbell at 5:00 am is handled under article 17: the unchallenged summary is binding and the confirmed time applies.

Article 9

9.1. Prices are shown in euros, all taxes included, and are fixed, per vehicle, whatever the Option and the number of Passengers: no meter, no per-kilometre extra, no night, weekend or bank-holiday surcharge for the standard trips on the Website. The price displayed at Booking is the price due, no more and no less, subject to the supplements expressly provided for in these Terms.

9.2. The price displayed in the form is calculated from the price list in force on the day of the Booking and summarised before any payment. The Company may change its price list at any time without notice; Bookings already confirmed remain at the confirmed price, new Bookings are made at the current rate.

9.3. The price includes: the agreed direct trip, door-to-door pickup, provision of the vehicle and Driver, tolls and fuel for the agreed trip, and standard luggage (article 22).

9.4. The price does not include: (a) additional services requested on the spot and accepted by the Driver; (b) the supplements provided for in these Terms (child seat as a paid option, waiting beyond the allowances, cleaning, damage, costs of returning items); (c) tolls, parking or exceptional costs resulting from a detour requested by the Customer and accepted by the Company; (d) tips, which are always optional.

9.5. In the event of an obvious pricing error (derisory price bearing no relation to the value of the service, technical error), the Company may cancel the Booking and refund the Deposit in full, with no other compensation.

9.6. Illustrations of the fixed price: a departure at 4:30 am on a public holiday Sunday costs the same as a departure on a Tuesday at 2:00 pm; a trip lengthened by forty minutes by a traffic jam on the A35 does not cost one euro more; a flight arriving an hour late entails no supplement within the waiting allowances. Conversely, the following are invoiced separately because they are not part of the agreed trip: prolonged waiting attributable to the Customer beyond the allowances, cleaning required within the meaning of article 29, a child seat booked as a paid option.

Article 10

10.1. Custom trips and destinations not listed on the Website (other airports, stations, cities, hourly hire) are subject to a free written quote, drawn up on the basis of the information provided by the Customer. The quote is valid for the period stated on it and, failing that, 7 calendar days from its sending; after that, it lapses and a new quote must be requested.

10.2. A quote accepted by the Customer (express e-mail reply or payment of the stated Deposit) amounts to a Booking under the conditions of the quote and of these Terms, which apply in full to custom trips, including articles 12 (Deposit), 14 (withdrawal), 15 (cancellation) and 17 (modification).

10.3. Any significant difference between the information provided for the quote and the reality observed on the day of the Ride (number of Passengers, volume of luggage, address) entitles the Driver to refuse carriage under article 15.4, or the Company to invoice the corresponding supplement.

10.4. Examples of requests handled by quote: a transfer to Frankfurt-am-Main or Stuttgart airport; serving a wedding with several runs in one day; a half-day hire for a business delegation; a night trip to a cruise port. A quote accepted after its validity date does not bind the Company: if the Customer replies eight days after receiving a quote valid for seven days, a new quote, possibly at a different price, must be drawn up.

Article 11

11.1. Payment is made in two steps: a 30% Deposit of the total amount, paid by card at the time of Booking and used to hold the slot, then the Balance paid directly to the Driver on the day of the trip (article 13).

11.2. The Deposit payment is processed by Stripe, a PCI-DSS certified payment provider: card details are entered in a secure module provided by Stripe and never pass through the Company's servers; the Company has no access to them and does not store them. Payment may be subject to strong authentication (3-D Secure) required by the Customer's bank. Apple Pay and Google Pay may be accepted where applicable.

11.3. A detailed payment confirmation is emailed to the Customer. The total amount, the Deposit and the Balance appear on the summary displayed before payment, in the Confirmation and in the payment e-mail. A Stripe receipt can be provided on request.

11.4. In the event of failure, rejection or revocation of the Deposit payment (stop order, non-payment, chargeback), the Booking is deemed unconfirmed and the Company is released from any obligation, without prejudice to its right to claim the sums due and the costs incurred.

11.5. Any chargeback initiated in bad faith after normal performance of the Ride, or to circumvent these Terms, constitutes a payment default: the Company reserves the right to pursue its recovery, with costs and penalties, and to refuse any future Booking from the Customer.

11.6. Typical payment sequence: after the summary, the Customer enters their card in the Stripe module; their bank triggers, where applicable, a 3-D Secure validation on their phone; once validated, the Deposit is charged and the confirmation page appears; the payment e-mail follows. If the 3-D Secure window is closed without validation, nothing is charged and the Booking remains unconfirmed: the slot stays open to other requests.

11.7. Example of the chargeback clause: a Customer disputes with their bank, after being transported without incident, the €36 Deposit charge, claiming an unrecognised purchase; the bank provisionally re-credits their account and debits the Company. This unfounded chargeback constitutes a payment default: the Company submits the supporting documents (accepted summary, e-mails, Driver's statement), pursues recovery with the costs incurred and adds the Customer to the list of refused customers for the future.

Article 12

12.1. The Deposit is not a mere advance: its purpose is to reserve, immediately and exclusively, the vehicle and the Driver, who consequently turn down other rides on that slot, and to cover the organisation costs incurred by the Company (processing, coordination, payment fees). The Customer acknowledges that this commitment is a service in its own right, performed as soon as the Deposit is paid.

12.2. Consequently, the Deposit is definitively retained by the Company and is never refunded, whatever the reason given by the Customer, including: cancellation, whenever it occurs and whatever the notice given; a refused modification request; a booking error (date, airport, address, Option); no-show or delay of the Customer or a Passenger; illness, hospitalisation, bereavement or any other personal circumstance; delay, rescheduling, cancellation or diversion of the flight by the airline; denied boarding; a strike by the airline or the airport; loss or forgetting of documents; weather conditions affecting the flight; or any other event affecting the Customer's journey, even if unforeseeable or unavoidable for them.

12.3. This provision is an essential element of the price: the fixed, guaranteed rates offered by the Company are economically possible only because the Deposit secures the commitment of the vehicle. Without it, prices would be higher.

12.4. Only a cancellation on the Company's side gives rise to the refund provided for in article 16. The Customer is invited to take out any travel or cancellation insurance of their choice to cover their own risks (illness, cancelled flight, impediment); the Company offers none, distributes none and does not have to make up for their absence.

12.5. Worked examples, all without refund of the Deposit: a Customer cancels thirty days before departure because their holiday has moved; a Customer cancels the day before with flu; the airline cancels the flight and postpones the trip by a week; a Customer realises they booked for the 12th instead of the 21st; a prolonged security check makes the Customer miss their outbound flight and renders the return pointless. In each of these cases, the vehicle and the Driver had been committed and other requests refused on the slot: the Deposit compensates precisely for that commitment.

12.6. A Customer wishing to protect themselves against these risks takes out cancellation insurance with the insurer of their choice, often offered with the plane ticket or included with certain bank cards: it is that insurance, not the Company, that is meant to bear the cost of a personal impediment or an air-travel event.

Article 13

13.1. The Balance is due in full on the day of the trip and is paid directly to the Driver, in cash or by card depending on the vehicle's equipment, at the latest at drop-off and, at the Driver's request, before departure. Customers paying in cash are invited to bring the exact amount.

13.2. Refusing to pay the Balance before departure, where the Driver requests it, is treated as a same-day cancellation by the Customer: article 15.3 applies (full price due).

13.3. Any failure to pay the Balance makes all sums due immediately payable and gives rise, by operation of law after a formal notice remaining unanswered for 8 days, to: interest at the statutory rate; the recovery costs actually incurred (reminders, letters, collection agency, lawyer); and, for Business Customers, the statutory fixed recovery indemnity of €40 per unpaid invoice, without prejudice to additional compensation on supporting documents.

13.4. No discount is granted for early payment. Set-off between the Balance and any claim alleged by the Customer against the Company is excluded as long as that claim is not certain, liquid and due.

13.5. Worked example: for a €160 ride, the Deposit paid online is €48 and the Balance €112. On the day of departure, the Driver asks for the €112 before setting off; the Customer may pay in cash (exact change is recommended, the Driver not guaranteeing change on a large note) or by card if the vehicle is equipped. If they refuse to pay, the Ride is not performed, the €48 Deposit remains retained and the €112 remains due under article 15.3.

Article 14

14.1. In accordance with articles L221-2 and L221-28 of the French Consumer Code, the 14-day right of withdrawal applicable to distance contracts does not apply to passenger transport services to be provided on a specific date or period. Rides booked on the Website fall within this category, the date of the trip being set at Booking.

14.2. The Customer acknowledges having been informed of this exclusion before any payment, through this clause brought to their attention when accepting the Terms: they have no right of withdrawal after payment of the Deposit, whatever the date of the trip, including where it is several weeks or months away.

14.3. Cancellation requests remain governed exclusively by articles 12 and 15, and modification requests by article 17.

14.4. Example: a Customer books on 1 March a ride scheduled for 15 May, then changes their mind on 3 March. Although the booking is less than 14 days old and was made at a distance, no right of withdrawal applies, the transport service being provided on a specific date: the 3 March request is handled as a cancellation by the Customer under article 15, with the Deposit retained. The rule deliberately differs from that applicable to an online purchase of goods, and the Customer is informed of this before payment.

Article 15

15.1. Any cancellation by the Customer must be notified by e-mail to the address given in article 28, stating the Customer's name and the date and trip concerned. Only the date and time of receipt of the e-mail by the Company are decisive; a cancellation expressed through any other channel has no effect until confirmed by e-mail.

15.2. Whatever the date on which the cancellation occurs, the Deposit remains definitively retained by the Company (article 12), including for a cancellation made immediately after the Booking.

15.3. If the cancellation occurs less than 24 hours before the scheduled pickup time, or in the event of a no-show (article 18), the full price of the Ride is due, Balance included: the vehicle and the Driver were committed with no realistic possibility of reassignment on that slot. In that case the Company sends a payment request for the Balance, payable on receipt.

15.4. The following are treated as a cancellation by the Customer, with application of articles 15.2 and, where relevant, 15.3: (a) refusal to pay the Balance before departure (article 13.2); (b) exceeding the vehicle capacity leading the group to give up the Ride (article 5.3); (c) presenting unreported luggage that is refused, where the Customer consequently gives up the Ride (article 22); (d) a Passenger's refusal to comply with the rules of conduct leading to refusal of carriage (articles 27 and 30); (e) any modification request not accepted by the Company (article 17); (f) the absence of a reported child seat making the transport unlawful (article 24).

15.5. No postponement, credit note or voucher is due in the event of cancellation by the Customer; any commercial gesture remains at the Company's sole discretion and creates no right for the future.

15.6. Application scenarios: for a departure scheduled on Saturday at 6:00 am, a cancellation received on Wednesday entails only the loss of the Deposit, the Balance not being due; a cancellation received on Friday at 8:00 pm, less than 24 hours before departure, makes the full price due; the Customer's absence at the meeting point on Saturday at 6:00 am, with no news despite the Driver's calls, has the same effect. The relevant moment is the receipt of the e-mail by the Company, not its sending nor a message left on another channel.

15.7. Example of an assimilated case: a family books a van for six people; at departure, eight people turn up and refuse to split; the Driver can lawfully take only six Passengers; the group gives up the Ride. That renunciation is a same-day cancellation by the Customer: the Deposit is retained and the Balance due.

Article 16

16.1. In the event of a cancellation by the Company (Ride not operated, no provider available), the Customer is notified as soon as possible, by any means at the contact details provided (phone, SMS, e-mail), and the Deposit is refunded in full, by re-crediting the payment method used, within a maximum of 14 days.

16.2. This refund is the only compensation due, to the exclusion of any other indemnity of any kind: plane tickets, accommodation, replacement transport, taxi, meals, moral or enjoyment prejudice, loss of income, missed connection, or any other direct or indirect loss. The Customer acknowledges that this cap is proportionate to the modest price of the service compared with the stakes of air travel, which it is for the Customer to insure.

16.3. The following do not amount to a cancellation on the Company's side: (a) substitution of Driver or vehicle (article 4.3); (b) an adjustment of the pickup time related to the flight or traffic (article 17.3); (c) interruption or refusal of carriage attributable to the Customer or a Passenger (articles 27 and 30); (d) non-performance due to force majeure (article 34); (e) the Driver's departure after the waiting period of article 18.

16.4. The Company endeavours, without being bound to, to offer a replacement solution (another provider, another time). If the Customer accepts the proposed solution, the Ride continues under the initial conditions and no refund is due.

16.5. Example: following the simultaneous unavailability of its providers on the morning of a general strike not covered by force majeure, the Company cannot operate a €90 ride whose €27 Deposit was paid; it informs the Customer by phone and e-mail as soon as it knows and re-credits the €27 to the card used within 14 days. The replacement plane ticket, the emergency taxi or the hotel night incurred by the Customer remain at their expense: the refund of the Deposit exhausts the Company's obligations.

Article 17

17.1. No modification of the Booking is accepted after payment of the Deposit: neither the date, nor the time, nor the pickup or drop-off address, nor the airport, nor the direction of the trip, nor the route, nor the Option, nor the number of Passengers, nor the volume of luggage, nor the extras. This rule applies whatever the time remaining before the Ride and whatever the reason for the request.

17.2. Any modification request is treated as a cancellation by the Customer (Deposit retained, article 12), followed, if the Customer wishes, by a new Booking at the current price and subject to availability, with payment of a new Deposit. The Company may, purely as a gesture of goodwill and without ever being bound to, accept a minor modification (for example an address clarification within the same municipality); such a gesture, even repeated, creates no right and never amounts to a waiver of these Terms.

17.3. The Company however reserves the right to adjust the pickup time: (a) if the airline changes the flight schedule, in either direction; (b) to take account of foreseeable traffic conditions (roadworks, strike, event); (c) for operational reasons, within a limit of 30 minutes and while preserving the margin needed before the flight. The adjusted time is communicated to the Customer by any means; the adjustment gives rise to no compensation and no cancellation at the Company's expense.

17.4. The correction of a mere typing error in a Passenger's name, without a change of person, is accepted free of charge by e-mail.

17.5. Scenarios: a Customer whose airline moves the flight from 7:40 am to 6:50 am does not need to request a modification, the Company adjusts the pickup time of its own motion and notifies them; a Customer who wishes to leave from their sister's home rather than their own, in another municipality, must cancel and book again; a Customer who wants to add a fifth Passenger to a private car must cancel and book a van, at the van's rates; a mere typing error in a name (Dupond instead of Dupont) is corrected free of charge on request by e-mail.

Article 18

18.1. The Customer undertakes to be present, ready to leave, luggage packed and all Passengers assembled, at the meeting point at the exact time agreed in the Confirmation. The pickup time is the time at which the vehicle departs, not the time at which the Passengers start getting ready.

18.2. The Driver waits a maximum of 15 minutes at the pickup point, during which they attempt to reach the Customer at the contact details provided. After that period, or before it expires if the delay already compromises the margin needed before the flight, the Driver may leave without the late Passenger(s): the Ride is then deemed cancelled by the Customer, with no refund of the Deposit, and the Balance remains due (article 15.3).

18.3. The Driver's departure under 18.2 never constitutes non-performance by the Company or the provider, and gives rise to no refund, replacement or compensation. Costs incurred by the Customer to reach the airport by their own means remain at their exclusive expense.

18.4. A Customer expecting to be late must immediately inform the Driver or the Company by phone or e-mail; this information does not extend the waiting period, but may allow the Driver, at their sole discretion and where their schedule permits, to wait longer.

18.5. Typical departure timeline: pickup confirmed for 5:00 am; the Driver arrives at 4:55 am and announces their arrival; at 5:03 am, with no sign of the Customer, they call the number provided; at 5:08 am they call again and wait; at 5:15 am, the fifteen-minute waiting period having expired and the plane no longer being reachable in good conditions, they leave. The Customer who comes down at 5:20 am finds the vehicle gone: the Ride is deemed cancelled by them, the Deposit is retained and the Balance due, and the cost of the taxi they take to try to reach the airport is theirs.

Article 19

19.1. For airport pickups, the Driver follows the actual landing time using flight-tracking tools, based on the flight number provided at Booking. The meeting time adjusts automatically to the actual arrival time, with no action needed from the Customer.

19.2. If the arriving flight is delayed, the Driver waits at no extra cost, subject to their availability. A waiting allowance is included from landing to allow for passport control and luggage collection.

19.3. Beyond the allowance, waiting time attributable to the Customer (formalities prolonged by their own doing, shopping, catering, luggage lost by the airline and counter declaration) may be invoiced as a supplement at the rate communicated by the Driver before the waiting continues. A Customer expecting to be delayed in the luggage area must inform the Driver by phone.

19.4. In the event of a major delay exceeding the Driver's availability, a diversion of the flight to another airport or a cancelled landing, the Ride may be reassigned to another provider or cancelled with no compensation and no refund of the Deposit, the Company endeavouring, with no obligation of result, to offer a replacement solution, invoiced separately where applicable at a rate agreed before performance.

19.5. Examples: a flight announced for 10:10 pm that lands at 11:05 pm changes nothing for the Customer, the Driver having tracked the flight and adjusted their arrival; a Customer whose suitcase was mislaid by the airline and who spends forty minutes at the luggage counter must inform the Driver by phone, waiting beyond the allowance possibly giving rise to the announced supplement; a flight diverted to another airport makes the agreed pickup impossible and falls under article 19.4, the Company offering where possible a replacement solution invoiced according to the actual distance.

Article 20

20.1. Once the trip has started, it proceeds directly to the agreed destination, with no stop other than those imposed by traffic or the law. No U-turn, return to the starting point, intermediate stop or detour is made, for any reason whatsoever, including forgotten luggage, travel documents (passport, identity card, ticket, visa, vaccination record), phone, keys or any other item, and even if the Passenger offers to pay a supplement.

20.2. This rule is justified by the punctuality requirements of the service: a U-turn would compromise the schedule of the Customer concerned, that of the Driver's following rides and the safety margin before flights. It applies identically to all Passengers.

20.3. Checking luggage, personal effects and travel documents before departure is the sole responsibility of the Customer, who is advised to carry out a systematic check (documents, tickets, phone, wallet, luggage) before boarding. No refund or compensation may be claimed under this clause, and refusing to comply with it during the Ride does not relieve the Customer from paying the price in full.

20.4. The Driver remains sole judge of any safety stops required by the circumstances: medical emergency, a Passenger feeling unwell, technical incident, legal obligation or instruction from law enforcement. Such stops do not constitute non-performance.

20.5. Application examples: a Passenger realises on the motorway, twenty minutes after departure, that they left their passport on the kitchen table; the vehicle continues to the airport, where the Passenger decides either to travel with their identity card if the destination allows it, or to organise at their own expense the retrieval of the document; no return trip is made and the price remains due in full. Likewise, a phone left at home justifies no U-turn; an item left in the vehicle after drop-off falls under article 23.

Article 21

21.1. The route is freely chosen by the Driver according to traffic conditions, safety, regulations and their professional experience. As the price is fixed, the choice of route has no impact on the amount due: the Customer may not demand the shortest route or any particular route, nor dispute the price on account of the route taken.

21.2. Any journey times communicated on the Website or by the Driver are indicative estimates, established under normal traffic conditions, and never amount to a contractual commitment as to arrival time; only the pickup time is contractual.

21.3. Any detour requested by the Customer before the Ride (intermediate drop-off of a Passenger, for example) must be reported at Booking and expressly accepted by the Company, where applicable for a supplement; otherwise, article 20 applies.

21.4. Examples: if the A35 is closed after an accident, the Driver takes the relief route at no extra cost, the price being fixed; if the Customer's navigation app suggests another way, the Driver's choice prevails, their knowledge of local conditions and border checks being part of the service. An estimate of fifty minutes announced for Strasbourg to Baden-Baden may become seventy minutes on a busy Friday evening without this amounting to a breach.

Article 22

22.1. Ordinary travel luggage is included in the price, within the indicative limit of one suitcase and one cabin bag per Passenger and, in any event, within the boot capacity of the vehicle of the chosen Option. Luggage must be closed, clean and fit to be handled.

22.2. Any bulky, heavy or special luggage must be reported before the Booking, in particular: skis and winter sports equipment, bicycle (even dismantled), golf bag, large pushchair, musical instrument, professional or audiovisual equipment, non-folding wheelchair, animal in a carrier. The Company then confirms feasibility and, where applicable, the supplement or change of Option required.

22.3. If not reported, special luggage may be refused at departure, with no refund and no rescheduling; if the Customer consequently gives up the Ride, article 15.4 applies. The Driver may check at loading that the luggage matches what was declared.

22.4. Luggage and personal effects remain in the Customer's exclusive care throughout the trip, including when placed in the boot. The Company cannot be held liable for loss, theft, forgetting or damage to their contents, in particular valuables, cash, jewellery, electronic equipment, medicines and documents, which the Customer is advised to keep on their person.

22.5. The carriage of dangerous, illegal, flammable, explosive or foul-smelling goods is strictly prohibited. The Driver may refuse any luggage presenting a risk to people, the vehicle or other luggage, or whose contents the Customer refuses to show at the Driver's request in case of legitimate doubt.

22.6. Practical yardsticks: four Passengers in a private car travel with at most four hold suitcases and four cabin bags, the real limit remaining the boot volume; a bicycle, even dismantled in a cover, must be reported and accepted before the Booking; a pair of skis for a van reported at booking is accepted without difficulty; a one-metre moving box may be refused at loading if it was not announced. Where unreported luggage is refused, the Customer chooses between leaving without that luggage or giving up the Ride under the conditions of article 15.4.

Article 23

23.1. A Customer who finds they have left an item in the vehicle must report it by e-mail as soon as possible, describing the item, the Ride concerned and their contact details. The Company passes the request to the provider concerned.

23.2. Items found may be returned, where possible, as agreed: postal dispatch or hand delivery, at the Customer's sole expense (packaging, postage, travel), payable before dispatch. Return is made with no guarantee as to time or condition, the item having travelled outside the Company's care.

23.3. Neither the Company nor the Driver is bound by any safekeeping obligation beyond a reasonable period of 30 days, or by any compensation for an item forgotten, unclaimed or not found, whatever its content and value. Unclaimed items may be handed to lost property services or destroyed.

23.4. Example: a Customer dropped at 6:00 am at the EuroAirport reports at 9:00 am by e-mail an e-reader forgotten on the back seat; the Driver finds it and hands it to the Company; the Customer pays in advance the tracked-parcel costs communicated by e-mail and receives the e-reader on returning from their trip. An e-reader never claimed is handed to lost property after thirty days. If the item is not found, no compensation is due, custody of personal effects resting with the Customer during the trip.

Article 24

24.1. Children and infants travel under the exclusive responsibility of the adults accompanying them and each count as one Passenger, whatever their age, as regulations require one seat and one belt per person carried.

24.2. In accordance with the French highway code, children under 10 must travel in an approved restraint system suited to their age and weight. The need for a baby seat, child seat or booster must be reported at Booking (paid option where applicable, shown in the form). The Customer may also provide their own seat, which they install and retrieve themselves.

24.3. If not reported, the Driver may refuse to carry the child in order to comply with regulations, with no refund; if the group consequently gives up the Ride, article 15.4 applies.

24.4. Minors not accompanied by an adult are not accepted, except with the Company's prior written agreement, under the full responsibility of their legal guardians, who hold the Company harmless against any claim in that respect.

24.5. Practical cases: an eight-month-old infant travels in a baby seat reported at Booking, provided as a paid option or brought by the family; two adults and three children are five Passengers and therefore do not fit in a private car, whatever the children's ages; a family turning up with a three-year-old without having reported the need for a seat is refused boarding for the child, as the law requires, and article 15.4 applies if they give up the Ride. A fifteen-year-old travelling alone is accepted only with the Company's prior written agreement.

Article 25

25.1. Pets may only be carried if reported at Booking and accepted by the Company, in a suitable, clean and closed carrier, placed as instructed by the Driver, under the Customer's responsibility. A supplement may apply if announced before the Confirmation.

25.2. Guide dogs and assistance dogs accompanying a disabled person are accepted at no extra charge, in accordance with the law, on presentation of the supporting document if the Driver requests it.

25.3. Any unreported animal may be refused at departure, with no refund; if the Customer consequently gives up the Ride, article 15.4 applies. Damage, soiling or odours caused by an animal fall under article 29.

25.4. Examples: a cat in a carrier reported at Booking travels in the cabin or the boot as instructed by the Driver; a forty-kilogram dog presented without notice or carrier is refused at departure, with no refund; a guide dog accompanying a visually impaired Passenger is accepted without a carrier, without supplement and without discussion, as the law requires. Hair, drool or scratches left by an animal give rise to article 29 where professional cleaning is needed.

Article 26

26.1. The Company endeavours to make the service accessible. Specific needs (folding wheelchair, difficulty boarding, particular assistance, extra time) must be reported at Booking so that vehicle compatibility can be checked and the Driver informed.

26.2. Folding wheelchairs are carried free of charge in the boot, within the vehicle's capacity. The vehicles offered are not fitted with a ramp or lift: transfer to the seat is a matter for the Passenger and their companions; the Driver is not required to carry a Passenger.

26.3. If not reported, the impossibility observed at departure of providing carriage in sufficiently safe conditions is treated as a cancellation by the Customer (article 15.4).

26.4. Examples: a Passenger with a folding wheelchair who reported it travels in a private car, the chair folded in the boot, transfer to the seat being handled by their companion; an eighty-kilogram electric wheelchair, non-folding, cannot be taken in the vehicles offered and requires a prior e-mail exchange to check feasibility, where applicable by quote with a partner's adapted vehicle. Without prior notice, a Driver who finds the carriage impossible at departure applies article 15.4.

Article 27

27.1. Passengers undertake to behave respectfully towards the Driver and the vehicle, and to comply with the highway code: seat belts are compulsory for all Passengers, at all times during the trip, including in the back.

27.2. The following are strictly prohibited on board: smoking or vaping; consuming alcohol or drugs; boarding in a state of obvious intoxication or under the influence of drugs; eating without the Driver's agreement; discarding litter; interfering with driving or distracting the Driver; handling the controls, opening doors while moving; playing music without agreement; any violent, threatening, insulting, discriminatory or degrading behaviour towards the Driver or other Passengers.

27.3. Passengers must follow the safety instructions given by the Driver, including as to seating and the distribution of luggage. The Driver may require immediate compliance with these rules and, failing that, apply article 30.

27.4. The Customer answers for the conduct of all the Passengers of their Booking as for their own.

27.5. Examples: a group returning from a night out wishing to finish cans on board is refused; a Passenger who unbuckles their seat belt on the motorway is asked to refasten it immediately, the Driver being entitled to stop in a safe place until compliance, the time lost being attributable to the Customer; a video call at full volume may be asked to continue with headphones. These rules protect the Driver, the Passengers and the punctuality of the Ride.

Article 28

The website and the service “Navette Strasbourg Aéroport” are published by Global Transport, an LLC incorporated in the United States, registered under Certificate of Organization No. 0008070475, whose registered office is at 415 W 14th St, New York, NY 10014, United States, and which operates the service under the trade name “Navette Strasbourg Aéroport”. The Company can be contacted by e-mail at contact@navettestrasbourgaeroport.com. Any request, question or claim must be sent exclusively by e-mail to that address; no request made through any other channel is binding. In these terms, “Navette Strasbourg Aéroport” refers to Global Transport, operating the service under that trade name.

Article 29

29.1. Any damage, breakage, burn, stain or soiling of the vehicle attributable to a Passenger (including a child or an animal) is invoiced to the Customer at the actual cost of restoration, plus the loss caused by the vehicle's downtime (lost operating days at the substantiated daily rate).

29.2. A minimum flat fee of €150 applies to any cleaning made necessary by significant soiling: vomit, spilled liquids, soil, animal waste, ingrained odours. This flat fee covers professional cleaning and minimum downtime; it is increased to the actual cost where higher.

29.3. The invoice is drawn up on supporting documents (photographs, cleaning or repair quote or invoice, downtime certificate from the provider) and payable on receipt. Article 13.3 applies in the event of non-payment.

29.4. Damage is recorded jointly at drop-off where possible; failing that, time-stamped photographs taken by the Driver immediately after the Ride are deemed accurate until proven otherwise.

29.5. Worked examples: vomit on the back seat triggers the €150 flat fee, increased to the actual cost if an interior treatment and two days of downtime are substantiated; a cigarette burn on a seat is invoiced at the cost of repairing the seat on quote; a spilled cup wiped immediately and leaving no trace gives rise to no invoice. The time-stamped photographs taken by the Driver before and after the Ride serve as the reference in case of disagreement.

Article 30

30.1. The Driver may refuse carriage or interrupt the Ride with respect to any Passenger: (a) in a state of obvious intoxication or under the influence of drugs; (b) violent, threatening, insulting or harassing; (c) endangering the safety of the vehicle, the Driver or other Passengers; (d) refusing to wear a seat belt or to comply with the prohibitions of article 27; (e) whose state of hygiene would make carriage impossible or damage the vehicle; (f) carrying a prohibited item (article 22.5).

30.2. In all cases under 30.1, refusal or interruption occurs with no refund of the Deposit or of any Balance already paid, the price of the Ride remaining due in full as a penalty clause, without prejudice to the invoicing of any damage (article 29) and to any proceedings the Driver may bring personally.

30.3. An interruption during the trip takes place at a location that does not put the Passenger in immediate danger (built-up area, rest area, petrol station). Consequential costs (other transport, delay, missed flight, accommodation) remain at the Customer's exclusive expense.

30.4. The Driver and the Company may alert law enforcement whenever the situation warrants it.

30.5. Example: at 4:50 am, a group is waiting for the van to the airport; one of the Passengers, heavily intoxicated, insults the Driver and refuses to fasten their seat belt; after a request remains without effect, the Driver refuses that Passenger; the rest of the group may continue the Ride; if they choose to stay with them, the Ride is cancelled by the Customer and the price is due in full. No refund is made in either case, the failure being attributable to the Passenger.

Article 31

31.1. In these terms and conditions of sale (the “Terms”), the following capitalised words have the meaning given below, whether used in the singular or the plural:

• “Company” or “Navette Strasbourg Aéroport”: Global Transport, operating the service under the trade name “Navette Strasbourg Aéroport”, identified in article 28;
• “Customer”: any natural or legal person, individual or business, who makes a Booking through the Website or on whose behalf a Booking is made;
• “Consumer”: any Customer who is a natural person acting for purposes outside their trade, business, craft or profession;
• “Business Customer”: any Customer acting for purposes within their professional activity, including any legal entity;
• “Passenger”: any person carried during a Ride, whether or not they are the Customer, including children and infants;
• “Website”: the website available at navettestrasbourgaeroport.com, including all its pages and language versions;
• “Transport provider” or “Driver”: the independent professional, VTC operator or taxi, who physically performs the transport;
• “Ride”: the private trip agreed between the Customer and the Company, performed by a Transport provider;
• “Option” (or “Format”): one of the three service categories described in article 5 (private car, taxi or private van);
• “Booking”: the Ride request made by the Customer through the Website form or by accepting a quote, confirmed under the conditions of article 8;
• “Confirmation”: the e-mail by which the Company validates the Booking and summarises its conditions;
• “Deposit”: the sum equal to 30% of the total price of the Ride, paid at Booking to hold the slot;
• “Balance”: the difference between the total price of the Ride and the Deposit, paid to the Driver on the day of the trip.

31.2. Rules of interpretation: article headings are provided for ease of reading only and have no contractual force of their own. Time periods are expressed in hours or calendar days, counted hour by hour or date to date; times are local times at the pickup location. Any communication “in writing” means by e-mail to the address in article 28, unless expressly stated otherwise. The words “in particular” and “including” introduce non-exhaustive lists of examples.

31.3. By way of illustration: the person who fills in the form to book a van for their parents travelling to Basel-Mulhouse is the Customer, even if they do not travel themselves; the parents are the Passengers; the professional who performs the trip is the Transport provider; the sum paid online at booking is the Deposit; the sum handed to the driver on the day of departure is the Balance. The obligations of payment and compliance with these Terms rest on the Customer, including for the acts of the Passengers.

31.4. Where a time limit expires on a day when the Company does not reply (Sunday, public holiday), it is not extended: the time limits in these Terms run from date to date and hour to hour, e-mail time-stamping each receipt. Thus, for a departure scheduled on Saturday at 6:00 am, a cancellation received on Friday at 7:00 am occurs less than 24 hours before departure.

Article 32

32.1. Without prejudice to the other provisions of these Terms, the Customer undertakes to: (a) provide accurate, complete and up-to-date information, and check the Confirmation; (b) pay the Deposit and then the Balance under articles 11 and 13; (c) be punctual, ready to leave and reachable (articles 7.3 and 18); (d) check their travel documents, airport and flight time (articles 7.2 and 36); (e) comply with, and ensure all Passengers comply with, the rules of conduct (article 27); (f) report in advance special luggage, children, animals and specific needs (articles 22, 24, 25 and 26); (g) allow a sufficient margin before their flight (article 33.5); (h) refrain from any modification request outside the framework of article 17; (i) treat the Driver with courtesy.

32.2. Any breach of any of these obligations and all its consequences, for the Customer as for the Passengers, are the sole responsibility of the Customer and cannot be attributed to the Company or the provider.

32.3. In practice, a careful Customer runs a simple check the day before departure: confirmation re-read (address, time, airport), identity documents and tickets gathered, luggage matching what was declared, child seats arranged, phone charged with the ringer on, Balance amount prepared, alarm set so as to be ready, and not getting ready, at the pickup time. This list creates no new obligation: it summarises those of these Terms.

Article 33

33.1. The Ride is performed by the Transport provider (VTC or taxi) matched with the Customer, solely responsible for the physical performance of the transport, including driving, safety on board, compliance with the highway code and the conformity of their vehicle. Any claim relating to the physical performance of the transport is directed against the provider, the Company passing on the relevant contact details on request.

33.2. The Company's liability is limited to its role of intermediation and organisation, under a best-efforts obligation: it undertakes to select a provider declaring that they hold the required authorisations, to pass on the Booking information correctly and to provide the monitoring described in article 3.1. It guarantees no result, in particular no arrival time.

33.3. The Company cannot be held liable for a delay or an impediment caused by external circumstances or circumstances beyond its control, in particular: heavy traffic, congestion, road accidents, diversions, roadworks, road or customs checks, weather conditions, strikes, demonstrations, epidemics, vehicle breakdown (a replacement vehicle being sought where possible), acts of a third party, acts of the Customer or a Passenger, force majeure (article 34).

33.4. The Company is not responsible for the consequences of delays, cancellations, diversions, overbooking or denied boarding attributable to airlines or airports, nor for missed connections, the relationship between the Customer and their airline being outside these Terms.

33.5. It is the Customer's responsibility to allow a sufficient margin before their flight: the Company recommends arriving at the airport 3 hours before an international flight and 2 hours before a domestic or European flight, increased in peak periods, announced strikes or degraded weather conditions. Choosing a departure time leaving an insufficient margin is the Customer's sole responsibility, even where the Company or the Driver expressed no reservation about the requested time, the Company owing no duty of advice on this point.

33.6. In any event, except for personal injury or where mandatory legal provisions state otherwise, the aggregate liability of the Company towards the Customer and the Passengers, all causes and claims combined, is limited to the price actually paid for the Ride concerned. The following are excluded from any compensation: indirect or immaterial losses, in particular missed flight and rebooking costs, plane tickets, accommodation, connections, missed events, loss of income or business, loss of opportunity, moral or enjoyment prejudice, damage to image.

33.7. Nothing in these Terms excludes or limits the Company's liability in the event of fraud or gross negligence on its part, in the event of personal injury attributable to its proven fault, or the rights that consumer Customers hold under mandatory statutory provisions, including the statutory guarantee of conformity applicable to services.

33.8. Illustrations: a Customer who books a 5:00 am pickup for a 6:20 am flight at Entzheim chooses a margin below the recommendations; if a road check or a traffic incident makes them miss boarding, the Company does not answer for it. In the event of a road accident, compensation of the Passengers is governed by the insurance of the vehicle involved under the law, the Company not being the carrier. For a ride paid €120, the total compensation possibly owed by the Company, all heads combined and excluding personal injury, cannot exceed €120: the missed €400 plane ticket, the hotel and the lost day of leave are not compensated.

33.9. In any event, the Company's role is that of a mere intermediary: its mission ends upon the effective pickup of the Passengers by the Driver. Any event occurring from boarding onwards (accident, driving incident, delay during the trip, dispute over payment of the Balance, damage to persons or property) is the sole responsibility of the Transport provider and, where applicable, of its insurers, to the exclusion of the Company.

Article 34

34.1. The Company cannot be held responsible for the non-performance, defective performance or delayed performance of any of its obligations resulting from force majeure within the meaning of article 1218 of the French Civil Code, that is an event beyond its control, which could not reasonably have been foreseen when the contract was concluded and whose effects cannot be avoided by appropriate measures.

34.2. The following are in particular considered force majeure, without this list being exhaustive: natural disasters, earthquakes, floods, storms and exceptional weather, widespread black ice making driving impossible, fire, epidemic or pandemic and associated health measures, war, terrorist attack, bomb alert, riot, social unrest, internal or external strike (including of airports, air traffic control or fuel supply), blocking or closure of roads or borders, fuel shortage, widespread failure of communication or energy networks, administrative or judicial decision, requisition.

34.3. In the event of force majeure, the parties' obligations are suspended for its duration, with no compensation on either side. The Company informs the Customer as soon as possible of the occurrence and the end of the event.

34.4. If the impediment is permanent or exceeds 30 days, either party may cancel the Booking by e-mail, without compensation. Sums paid for services not performed because of the force majeure are then returned to the Customer, to the exclusion of any other sum and any damages.

34.5. Examples: a snowstorm closing the A35 and the secondary roads on the night of departure, an air-traffic-control strike grounding the fleet, an order prohibiting traffic, a widespread fuel shortage are force majeure: a Ride not performed as a result gives rise to restitution of the Deposit, with no further compensation. Conversely, an ordinary Friday-evening traffic jam, being foreseeable, is not force majeure and falls under the ordinary rules of article 33.

Article 35

35.1. Transport providers are insured for the paid transport of passengers as required by law: motor liability covering the passengers carried and professional liability. Passengers benefit from the statutory cover attached to the vehicle used, invoked directly with the provider's insurer in the event of an incident.

35.2. In the event of a road accident, compensation of the Passengers is governed by the applicable statutory regime (in particular the French law of 5 July 1985 for accidents occurring in France) and by the insurance of the vehicle(s) involved, not by the Company.

35.3. It is the Customer's responsibility to insure their luggage and personal effects and, if they wish, to take out travel, cancellation or assistance insurance covering their own risks (illness, cancelled flight, repatriation, lost luggage). The absence of such insurance cannot be raised against the Company or increase its liability.

35.4. Example: a suitcase damaged during the air journey is a matter for the airline and, where applicable, the Customer's travel insurance; a computer broken inside a bag placed in the boot falls within the Customer's custody under article 22.4; a personal injury occurring during the Ride falls under the insurance of the provider's vehicle. A Customer travelling with valuable equipment should check the ceilings of their own insurance policies before departure.

Article 36

36.1. The Customer and each Passenger are personally responsible for all formalities related to their journey: valid identity documents, passports, visas, exit authorisations for minors, health and customs formalities, online check-in, luggage labelling, as well as the rules specific to their airline (check-in deadline, luggage allowance, items prohibited in the cabin).

36.2. Some trips cross a border (Germany for Baden-Baden and Frankfurt-Hahn, Switzerland for Basel-Mulhouse depending on the drop-off side): each Passenger must carry the documents required for the crossing, including for random checks. A refusal of passage, a prolonged check, a fine or a detention attributable to a Passenger is their sole responsibility, does not amount to a cancellation on the Company's side and gives rise to no refund or compensation; time lost as a result is treated as a delay attributable to the Customer.

36.3. The Company provides no legal or administrative advice on formalities and cannot be required to inform the Customer of the rules applicable to their particular situation.

36.4. Examples: a Passenger whose identity card has expired may be refused the border crossing towards Basel or refused boarding by their airline, with no recourse against the Company; a random twenty-minute customs check at the Pont de l'Europe is a travel hazard belonging to the Customer's journey, not to the Company or the Driver; a fine imposed on a Passenger for a missing document is theirs personally. Time lost at the border because of a Passenger is treated as a delay attributable to the Customer.

Article 37

37.1. Any claim must be sent by e-mail to contact@navettestrasbourgaeroport.com within 7 calendar days of the date of the trip concerned (or of the scheduled date in the event of cancellation), together with the elements needed to examine it: booking reference or date, Customer's name, a precise chronological description of the facts, and supporting documents (exchanges, photographs, invoices).

37.2. After this 7-day period, the claim can no longer be processed and no sum may be claimed from the Company in respect of the Ride concerned, the passage of time making any reliable verification with the provider impossible.

37.3. Claims may also be filed through the “Complaints” form in the Website footer: they are forwarded directly to the service's management and follow the same regime as claims by e-mail.

37.4. The Company acknowledges receipt of any admissible claim and replies within a reasonable time not exceeding 30 days. Its examination may require additional elements, which the Customer undertakes to provide; failing that, the claim is closed.

37.5. Filing a claim suspends neither the payability of sums due nor the time limits of these Terms. No unilateral deduction from the Balance is allowed on account of a pending claim.

37.6. Examples: a claim sent three days after the ride, precisely describing a late pickup and enclosing a capture of the exchanges, is examined and receives a reasoned reply; a claim sent fifteen days after the ride is time-barred and is not examined, whatever its merits; a claim limited to “unsatisfactory ride, I want a refund” gives rise to a request for details, failing which it is closed. A claim never entitles the Customer to withhold all or part of the Balance.

Article 38

38.1. In accordance with articles L611-1 et seq. of the French Consumer Code, any Consumer Customer has the right to use, free of charge, a consumer mediator with a view to the amicable resolution of any dispute with the Company, after first attempting to resolve the dispute directly with the Company through a written claim under article 37.

38.2. The mediator must be contacted within one year of the initial written claim sent to the Company at the latest. The mediator cannot be seized if the prior claim was not made, if it is manifestly unfounded or abusive, or if the dispute has already been examined by another mediator or a court.

38.3. The contact details of the competent consumer mediator are provided to the Customer on simple request sent to the address in article 28 and, where applicable, in the reply given to the claim.

38.4. Mediation is optional for the Customer, who remains free to bring the matter before the competent courts at any time under article 45. The outcome proposed by the mediator is not binding on the parties.

38.5. Typical chronology: the Customer sends their claim by e-mail within seven days; the Company replies within thirty days; if the reply does not satisfy them, the Customer refers the matter to the consumer mediator whose contact details are provided, within one year of their initial claim; the mediator proposes a solution that each party remains free to accept or refuse; failing agreement, the courts of article 45 may be seized. Mediation is free of charge for the Customer.

Article 39

39.1. The personal data collected through the form and exchanges (surname, first name, phone number, e-mail, pickup and drop-off addresses, trip and flight details, Passengers' names) is processed by the Company as data controller.

39.2. Purposes and legal bases: processing the Booking and performing the Ride (performance of the contract); managing the customer relationship, confirmations, deposit reminders and claims (performance of the contract and legitimate interest); accounting and tax obligations (legal obligation); fraud prevention and debt recovery (legitimate interest).

39.3. Recipients: the data strictly necessary to perform the Ride (name, pickup address, time, phone number, instructions) is passed to the designated Transport provider; payment data is processed directly by Stripe; the Website's hosting provider and the Company's e-mail tools access data as processors. Data is neither sold nor passed to third parties for commercial purposes, and is not used for marketing without consent.

39.4. Retention: Booking data is kept for the time needed to handle the Ride and the commercial relationship, then archived for the applicable statutory limitation periods (in particular accounting and tax), before deletion or anonymisation.

39.5. In accordance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act, the Customer and the Passengers have rights of access, rectification, erasure, restriction of processing, objection and portability of their data, as well as the right to set post-mortem directives. These rights are exercised by e-mail to contact@navettestrasbourgaeroport.com, with proof of identity in case of reasonable doubt. Any data subject may also lodge a complaint with the CNIL (cnil.fr).

39.6. In practice, the Driver receives only what they need: the Customer's name, the pickup address, the time, the number of Passengers, the phone number and the relevant instructions; they receive neither the Customer's e-mail address, nor their payment data, nor their ride history. A Customer may for example request after their trip the erasure of their data: the Company does so for everything not subject to a legal retention obligation, such as accounting records.

Article 40

40.1. The Website, its structure, texts, visual identity, logos, visuals, photographs and software elements are protected by intellectual property law and remain the exclusive property of the Company or its licensors. Any reproduction, representation, adaptation, extraction or reuse, in whole or in part, for purposes other than personal consultation of the Website, without the Company's prior written authorisation, is prohibited and constitutes infringement.

40.2. The trademarks, trade names and distinctive signs “Navette Strasbourg Aéroport” and “Global Transport” may not be used without written authorisation, including as paid search keywords or domain names.

40.3. By submitting a review through the Website, the Customer authorises the Company, free of charge, to reproduce and publish it, in whole or in part, on the Website and its commercial materials, under their first name and the initial of their surname, after moderation. The Customer may withdraw this authorisation for the future by e-mail.

40.4. Examples: reproducing the Website's price list on a competitor's site, copying its presentation texts into an advertisement, or a third party buying the name “Navette Strasbourg Aéroport” as an advertising keyword are prohibited and expose their author to proceedings. Conversely, a customer review submitted through the Website may be published by the Company in the form “Camille D.”, in accordance with the authorisation given when the review was submitted, which the Customer may withdraw for the future at any time.

Article 41

41.1. The Company may freely assign or transfer these Terms, a Booking, or any right or obligation arising from them, in particular in the context of a reorganisation, a merger, a business transfer or an intragroup transfer, with no formality other than informing the Customer, whose rights are maintained unchanged.

41.2. The Customer may not assign or transfer their Booking to a third party without the Company's prior written agreement; a mere change of Passenger names remains subject to article 17.

41.3. Examples: if the operation of the service is transferred to another entity of the same group, current Bookings continue at the same prices, dates and conditions, the Customer simply being informed; conversely, a Customer who can no longer travel cannot “give” their ride to a friend without the Company's prior written agreement, the identity of the Passengers being part of the safety and organisation of the Ride.

Article 42

42.1. If any provision of these Terms is declared void, unlawful, deemed unwritten or unenforceable, in whole or in part, by a competent court or authority, the other provisions retain their full force and scope. The provision concerned will be replaced, where possible, by a valid provision of equivalent economic effect, reflecting the parties' original intention.

42.2. The Company's tolerance of a breach, granting of a commercial gesture, or failure to exercise a right or remedy never amounts to a waiver of the right to rely on it in the future, nor to novation, nor to the creation of a course of dealing between the parties.

42.3. Example: if a court considered the cleaning flat fee of article 29 excessive in a given case and reduced it, that decision would affect neither the obligation to pay the Balance, nor the no-U-turn rule, nor any other provision of these Terms, which would continue to apply in full.

Article 43

43.1. The Company reserves the right to amend these Terms at any time, in particular to adapt them to changes in the service, regulations or case law. The version in force is the one published on the Website, identified by its update date.

43.2. The terms applicable to a Booking are those online on the day of that Booking; later amendments do not apply to Bookings already confirmed, except with the Customer's express agreement or where the law requires otherwise.

43.3. Example: a Customer books on the 1st of the month; the Terms are updated on the 5th; their ride takes place on the 20th. The Terms of the 1st, in force on the day of their Booking, apply to their ride, the new version applying only to Bookings made after the 5th.

Article 44

44.1. These Terms are drawn up in French and in English, both versions being published on the Website.

44.2. In the event of any discrepancy, contradiction or difficulty of interpretation between the two versions, the French version prevails with respect to Consumer Customers residing in France; in other cases, the version accepted at Booking prevails.

44.3. Example: if the English version of a clause could be read as granting a right that the French version does not grant, the French reading would apply to a consumer residing in France; for a customer who booked from the English version of the Website and resides abroad, the English version accepted at Booking prevails.

Article 45

45.1. These Terms, as well as any Booking and any Ride, are governed by French law, excluding its conflict-of-law rules, without prejudice to the mandatory protective provisions applicable to Consumers residing in another State.

45.2. In the event of a dispute, the parties will seek an amicable solution before any legal action: a written claim under article 37, then, for Consumers, mediation under article 38.

45.3. Failing an amicable solution, the dispute will be brought before the competent courts. For any Business Customer, exclusive jurisdiction is granted to the courts of Strasbourg, including for interim or summary proceedings, notwithstanding multiple defendants or third-party claims. Consumer Customers may bring the matter, in addition to the courts having territorial jurisdiction under the French Code of Civil Procedure, before the court of the place where they resided when the contract was concluded or when the harmful event occurred.

45.4. Examples: a corporate customer wishing to sue the Company before the Paris commercial court would see the case referred to the Strasbourg courts, which alone have jurisdiction between professionals under these Terms; a consumer living in Colmar may, at their choice, bring the matter before the court of their home or any other court having jurisdiction under ordinary law. In all cases, the prior claim and, for consumers, mediation remain the recommended steps before any litigation.

Article 46

46.1. These Terms, the Booking summary, the quote where applicable and the Confirmation constitute the entire agreement between the parties in relation to the Ride. They supersede any prior exchange, commitment, statement or document, written or oral, on the same subject.

46.2. No statement by a Driver, no tolerance on a past Ride and no advertising content can create any obligation on the Company beyond these Terms.

46.3. Example: a Driver's oral promise such as “next time I will wait thirty minutes for you” binds neither the Company nor the Drivers of subsequent rides; only a written commitment of the Company, in the Confirmation or by e-mail, can supplement these Terms for a given Booking.

Last updated: 25 August 2026.